Artwork: Adobe Illustrator AI or EPS art files preferred. Tiff files for 1 color logos may be acceptable if sent to actual size or larger. No other file formats are accepted. Vector-based art files are strongly recommended for the best logo reproduction on your product. Please convert all text to outlines (exact type style matches are otherwise not guaranteed). Include PO# and company name on all correspondence including artwork. If necessary, artwork can be recreated in vector format from your sketch at a charge of $45.00(V) per hour. Please allow additional time for processing of your order if art services are required.

Art Proof Approval: Along with order acknowledgements, we will either fax or email a copy of your artwork showing logo layout on your product in the designated imprint colors. Please check for spelling, phone numbers, size and positioning. Correct art/logo proofs must be signed and faxed back to the factory before production can begin.

Cancellations: Any correction or cancellation of an order in process must be submitted in writing. All charges incurred to date will be billed accordingly. Minimum charge is $60.00 (V).

Claims: Claims must be made in writing within 30 days after receipt of shipment. No shipment can be returned in part or whole without an RA # issued by the factory. Returns with no RA # will be refused.

Co-op Programs: Special quotations available by factory on co-op programs. Please submit in writing the program description along with anticipated yearly product usage.

Country of Origin: Product origin differs by product line. If this is an important factor for your order, please verify by calling customer service in advance. All items are marked with the country of origin.

Credit Terms & Payment: Credit terms must be approved by the factory. To avoid delays for new customer orders, a 50% deposit along with credit references will be required prior to processing your order. Depending on credit history, balance payment may be requested prior to order ship date. COD orders are not accepted. Once credit is approved, terms are Net 30 days. Visa and MasterCard are accepted for payment at time of shipment only. Interest on past due accounts will be charged at the rate of 2% per month.

Direct Import Order: Quotations are available upon request. Lead times may vary depending on product line and timing. Factory will confirm FOB point along with quoted prices.

Inventory Availability: Inventory availability may change quickly and cannot be guaranteed. Inventory cannot be held without the receipt of a written and accepted purchase order.

Logo Representation: Products and logos used in this website are not intended to represent or endorse the product, or suggest they are available for resale. They are not. They are shown only to illustrate our ability to include messages and art on them.

Order Acknowledgements: All purchase orders are promptly acknowledged after receipt of order. You must review the acknowledgment carefully and contact us immediately with any changes or discrepancies. Correct order acknowledgements must be signed and faxed back to the factory before production can begin. All orders are subject to approval and are not binding until an order acknowledgement is issued. Phone orders are not accepted.

Order delays: Clients that delay in signing and returning to the factory their order acknowledgement as well as signed art proof approval (or approval of an actual product proof) cannot hold the factory liable for not meeting their order in-hand date.

Pricing: All prices are subject to change without notification.

Repeat Orders: Repeat orders placed within 12 months from the last order date will incur resetup charges. 100% color matching of product color from lot to lot cannot be guaranteed.

Residential and Inside Deliveries: Orders requiring special delivery instructions such as inside delivery or being delivered to a residential address must have that information clearly written on the original order. Failure to do so will result in additional freight charges billed after the initial invoice is issued.

Samples: The client's shipper # is required for a random sample to go out at no charge. Sample requests with a value of $20 (R) or more will be charged to your credit card. Credit card information must be supplied along with the sample request to insure samples are sent out on time.

Shipping: Shipments are made FOB CA, NJ, NY, PA, TX or VT as listed in each product section. If no specific method of shipment is requested on your purchase order, we will use our judgment regarding the selection of a carrier. Title and responsibility for the merchandise passes to the buyer at the FOB point. Every carton leaving the factory is quality inspected. Buyer is expected to inspect carton condition prior to signing a receipt from the carrier. If any damage is visible, a claim for damage and/or transit delays must be filed with the carrier immediately.

Third Party Accounts: A handling fee of $5.00 (v) per box will be charged for shipping Collect or Third Party.

Pallet Charge: When palletizing an order to ship by truck, there will be a $25 (V) charge per pallet.

Split and/or Drop Shipments: There is a $12.50 (V) charge for each drop or split shipment. Drop or split shipments must be in full case quantities or additional charges will apply.

Special Packaging: Special packaging available. Please refer to the specific information section for each individual product line below.

Trademarks: All materials submitted by our clients must be in full compliance with all laws regarding copyright, trademark, service mark and patents. Clients must have full authorization to use trademarks presented to us for reproduction. We assume no liability in trademark or copyright disputes. In the case of licensed merchandise, we will require a copy of authorization along with your order.

 

Bags – Additional Information

 

Additional Charges:
Running Charge Per Color/Per Location:	$0.55, $0.70 or $0.85 (V) as listed
Screen Charge Per Color:	$60.00 (V)
PMS matching:	$25.00 (V)
Reorder Setup Charge:	$30.00 (V)
Copy Change:	$60.00 (V)
Change of Ink Color:	$25.00 (V)
Art cleanup:	$45.00 / hour
Typesetting:	No charge provided we carry your required font
Virtual proofs:	No charge for the 1st one

 

Blank Orders: Must be ordered in full carton quantities. $200 (V) minimum order.

Custom Orders: Call factory for quotation based on your specified requirements.

Minimum Order Quantity: When ordering less than catalog quoted quantities, a less than minimum charge of $50.00 (V) will be applied to your order.

Overage and Underage: We always attempt to ship exact quantities, but due to various manufacturing issues exact quantity shipments cannot be guaranteed. +/- 5% may be expected.

PMS Colors: Exact color matching of imprint color is not always possible. You must specify on your order if your chosen color match is designated C or U from the pantone chart.

Preproduction & Spec Sample policy: Sample will cost $60.00 (V) plus the cost of the item, all setups and printing charges.

Production Time: 2 weeks after approval of order confirmation and paper proof.

Reorders: Screens are kept on hand for 12 months.

Rush Service: We will try to accommodate rush orders whenever possible. Please contact factory for more information.

Special Packaging: Individual remailer boxes available at $3.00 (V).

 

Drinkware – Additional Information
 

Additional Charges:
Running Charge Per Color/Per Location:
50 100 150 250 500 1000 pcs Standard colors:1.35 1.35 1.35 1.30 1.25 1.15 1.10 (V) Metallic Gold or Silver up charge: $0.50 $0.50 $0.50 $0.40 $0.40 $0.40 (V)
Screen Charge:	$65.00 (V) for all glassware except Erlemeyer shaped items $80.00 (V) for D720, D780, D785 and D885 $120.00 (V) for D790, D795, and D890
PMS matching:	$37.50 (V)
Reorder Setup Charge:	$30.00 (V) for all glassware except Erlemeyer shaped items $50.00 (V) for D720, D780, D785 and D885 $90.00 (V) for D790, D795, and D890
Copy Change:	$65.00 (V)
Change of Ink Color:	$37.50 (V)
Art cleanup:	$45.00 / hour
Typesetting:	No charge provided we carry your required font
Virtual proofs:	No charge for the 1st one

 

Blank Orders: Must be ordered in full carton quantities. $200 (V) minimum order.

Minimum Order Quantity: When ordering less than catalog quoted quantities, a less than minimum charge of $50.00 (V) will be applied to your order.

Overage and Underage: We always attempt to ship exact quantities, but due to various manufacturing issues exact quantity shipments cannot be guaranteed. +/- 5% may be expected.

Packaging: All orders for glass items will incur a $6.75 (V) glass packaging charge per master carton to cover the cost of additional packing materials to keep the items safe during transportation to final destination.

PMS Colors: Exact color matching of imprint color is not always possible. The list of standard ink colors and their approximate PMS colors are listed below.  All other colors will require a $37.50 (V) color mixing charge. Call factory to discuss in more detail. Please have your art on hand for easy reference.

Standard Glassware Print Colors (approximate)

Black	PMS 1797C Red	PMS 357C Dark Green
White	PMS 186C Red	PMS 2935C Blue
PMS 604C Light Yellow	PMS 233C Dark Pink	PMS 286C Medium Blue
PMS 109C Medium Yellow	PMS 2685C Deep Purple	PMS 289C Dark Blue
PMS 159C Orange	PMS 3405C Green	PMS 3005C Light Blue

Preproduction & Spec Sample policy: Sample will cost $125.00 (V) plus the cost of the item, all setups and printing charges.

Production Time: 2 weeks after approval of order confirmation and paper proof.

Proposition 65: If these glassware products are to be sold or distributed in California, a warning under California law, referred to as Proposition 65, may be required. Please check with your California customer and appropriate legal counsel concerning warning requirements and methods.

Registration: When imprinting in multiple colors, a variance of +/- 1/16" may occur and must be considered acceptable.

Reorders: Screens are kept on hand for 12 months.

Rush Service: Rush service available. Please contact factory for more information.

Special Packaging: Individual remailer boxes available - please call factory for quote.

 

 

Lapel Pins & Emblematic Jewelry – Additional Information
 

Additional Charges:
Art cleanup:	$45.00 / hour (V)
Copy Change:	$70.00 (V)
Custom Back Stamp:	$75.00 (V) and up
Typesetting:	No charge provided we carry your required font
Virtual proofs:	No charge for the 1st one

Assorted Jewelry Attachments: Quantity pricing will prevail when the same emblem is used in conjunction with an assortment of attachments. There is a $7.00 charge per attachment change within the order. Minimum quantity is 50 pieces per attachment.

 

Back Stamping: We can die strike your company name or logo on the back of most jewelry items. Contact factory for cost.

 

Die and Tooling Prep Charges: There is a one-time charge for preparing dies and tools. These items remain in our possession for up to two years. Each design is for your exclusive use and we will not use it for another account. Repeat orders may incur setup charges.

 

Design complexity and pricing: Prices in this catalog are quoted on average designs. Complex designs will be quoted on an individual basis.

 

Minimum Order Quantity: Quotations on less than minimum quantities (if available) will be given on request.

Overage and Underage: We always attempt to ship exact quantities, but due to various manufacturing issues exact quantity shipments cannot be guaranteed. +/- 5% may be expected.

PMS Colors: Exact color matching of PMS color is not always possible. You must specify on your order if your chosen color match is designated C or U from the pantone chart.

Precious Metals: We offer items in precious and semi-precious metals. Due to fluctuations in market prices, catalog prices apply only to the size and quantity described based on the market price shown in the catalog. We will be happy to provide a custom quote on any size or quantity based on the current market price of either gold or silver.

 

Pricing: The lower quantity rate will prevail between quantities shown in the catalog. Special quotations will be given for orders: exceeding the maximum quantity; exceeding the largest listed size; items not shown in the catalog.

 

Product Proofs/Spec Samples: A jewelry pre-production proof or spec sample is available for $50.00 (V) plus the die prep or set-up charges. This sample cost will be rebated on orders of 1000 pieces or more.  Any customer changes to the design will require new die prep and/or setup charges.

Production Time: Please see individual product pages.

Reorders: There are no die prep charges on identical reorders of items produced within two years. Some reorders may incur a setup charge. To ensure an exact duplication, please furnish us with the previous BEN-LINE item number, and most current invoice number and date. Any copy changes will require new art and die charges.

 

Rush Service: We will try to accommodate rush orders whenever possible. Please contact factory for more information.

Special Packaging: Please see our packaging section or call to discuss.

 

Plastic Stationery – Additional Information
 

Additional Charges:
Running Charge Per Color/Per Location:	$0.60 (V)
Screen Charge Per Color:	$60.00 (V)
PMS matching:	$25.00 (V)
Reorder Setup Charge:	$30.00 (V)
Copy Change:	$60.00 (V)
Change of Ink Color:	$25.00 (V)
Art cleanup:	$45.00 / hour (V)
Typesetting:	No charge provided we carry your required font
Virtual proofs:	No charge for the 1st one

 

Blank Orders: Must be ordered in full carton quantities. $200 (V) minimum order.

Custom Orders: Call factory for quotation based on your specified requirements.

Minimum Order Quantity: When ordering less than catalog quoted quantities, a less than minimum charge of $50.00 (V) will be applied to your order.

Overage and Underage: We always attempt to ship exact quantities, but due to various manufacturing issues exact quantity shipments cannot be guaranteed. +/- 5% may be expected.

PMS Colors: Exact color matching of imprint color is not always possible. You must specify on your order if your chosen color match is designated C or U from the pantone chart.

Preproduction & Spec Sample policy: Sample will cost $50.00 (V) plus the cost of the item, all setups and printing charges.

Production Time: 2 weeks after approval of order confirmation and paper proof.

Reorders: Screens are kept on hand for 12 months.

Rush Service: We will try to accommodate rush orders whenever possible. Please contact factory for more information.

Special Packaging: Individual remailer boxes available at $3.00 (V).

 

Umbrella – Additional Information
 

Additional Charges:
Running Charge Per Color/Per Location:
	Rain Umbrellas:	$1.25 (V)
	Patio Umbrellas:	$4.00 (V)
	Market Umbrellas: Metallic Ink on Patio Umbrellas: Metallic Ink on Rain Umbrellas:	$4.25 (V) $4.75 (V) $0.50 (R)
Screen Charge Per Color:
	Rain Umbrellas:	$62.50 (V)
	Patio Umbrellas:	$125.00 (V) and up
	Market Umbrellas:	$125.00 (V) and up
PMS matching:		$35.00 (V)
Reorder Setup Charge:  Rain Umbrellas:  Patio/Market Umbrellas		$35.00 (V) $70.00 (V) and up
Copy Change:		$62.50 or $125.00 (V) depending on product
Change of Ink Color: Rain Umbrellas: Patio/Market Umbrellas		$30.00 (V) $40.00 (V)
Art cleanup:		$45.00 / hour
Typesetting:		No charge provided we carry your required font
Virtual proofs:		No charge for the 1st one

 

Blank Orders: Must be ordered in full carton quantities. $200 (V) minimum order.

Custom Orders: Call factory for quotation based on your specified requirements.

Minimum Order Quantity: When ordering less than catalog quoted quantities, a less than minimum charge of $45 (V) will be applied to your order for rain umbrellas - $85 (V) for patio or market umbrellas.

Overage and Underage: We always attempt to ship exact quantities, but due to various manufacturing issues exact quantity shipments cannot be guaranteed. +/- 5% may be expected for rain umbrellas only.

PMS Colors: Exact color matching of imprint color is not always possible. You must specify on your order if your chosen color match is designated C or U from the pantone chart.

Preproduction & Spec Sample policy: Rain umbrella sample will cost $50.00 (V) plus the cost of the item, all setups and printing charges. Patio and market umbrella sample will cost $120 (V) plus the cost of the item, all setups and printing charges.

Production Time: 2 weeks after approval of order confirmation and paper proof. Patio and market umbrellas will require 3-4 weeks for production.

Reorders: Screens are kept on hand for 12 months.

Rush Service: We will try to accommodate rush orders whenever possible. Please contact factory for more information.

Special Packaging: Individual remailer boxes available at $3.50 (V).

 

Slate Servers and Coasters – Additional Information
 

Additional Charges:
Setup Charge:	$60.00 (V)
Sand-Carving	+$5.00 (V) per piece.  Regular setup charges apply.
Personalization:	Laser-engraved only.  Please call your sales representative.
Reorder Setup Charge:	$30.00 (V)
Copy Change:	$60.00 (V)
Art cleanup:	$45.00 / hour
Typesetting:	No charge provided we carry your required font
Virtual proofs:	No charge for the 1st one

 

Blank Orders: Must be ordered in full carton quantities. $200 (V) minimum order.  Please allow up to 7 business days for shipping.

Minimum Order Quantity: When ordering less than catalog quoted quantities, a less than minimum charge of $50.00 (V) will be applied to your order.

Overage and Underage: We always attempt to ship exact quantities, but due to various manufacturing issues exact quantity shipments cannot be guaranteed. +/- 5% may be expected.

 

Oversize Imprint:   Larger imprints available.  Please call your sales representative for details and pricing.

Packaging: All slate orders are individually wrapped and tied with twine before master packing in shipping cartons.  Individual shippable cartons are available – please speak to your sales rep for details.

 

Personalization: Personalization is available on either the front or back by laser-engraving only. Please call your sales representative for details.

Preproduction & Spec Sample policy: Sample will cost $50.00 (V) plus the cost of setup.

Production Time: Normal production is 2-3 weeks after approval of order confirmation and paper proof.

Reorders: Screens are kept on hand for 12 months.

Rush Service: Rush service available. Please contact factory for more information.

 

Second Side / Additional Locations: Please call your sales representative for details and pricing.

 

Special Packaging:  Individual remailer boxes available.  $4.00 (V).